Job Description:

• Develop and manage the overall relationships and program management
• Manage the operational and financial performance of the contract
• Work to address performance issues, service quality and account quality reviews.
• Drive future outsourcing growth and leverage industry expertise to address the banks service requirements
• Manage and develop the account team, supporting the execution of the Bank’s strategy.
• Participate in the fortnightly/Monthly Joint Operating Committee
• Oversee the demand management process
• Establishing and executing the account management disciplines, business management processes, and associated reporting
• Communicating stakeholder expectations, client satisfaction results, and contract updates to Vendor stakeholders.
• Initiating governance processes.
• Coordinate with Offshore Team daily to ensure business is functioning smoothly within defined SLAs and bridge all gaps between Onshore and Offshore teams.
• Management of a contract deliverables management process.
• Participating in the Contract Change process
• Participating in the Issues and Disputes process
• Monitoring compliance with the obligations of the Statement of Work.
• Effective monitoring the performance of team members to ensure efficiency in process operations and meeting of production targets
• Having the authority to make decisions with respect to actions in order to ensure smooth day-to-day management of this Statement of Work

Skill Sets and Experience:

• Overall 7-9 years of experience with atleast 5 years in AML/KYC functions
• Strong understanding of the third party service management cycle
• Past experience in AML programs should have ideally come from AML operations
• Ability to communicate and gather requirements with senior leaders in the bank around AML
• Past experience in project management and ability to manage multiple programs will be an advantage
• Ability to communicate and flexibility to work with onsite and offshore partners  would be an advantage

Excellence Corporate Consulting is an equal opportunity employer. © The Excellence Corporate Consulting, Inc., 2017. All rights reserved.