Job Summary & Responsibilities

The eBusiness Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm’s electronic trading and services platforms. The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Bloomberg, and Private Wealth Management. This is a global team with 24×5 support hours.

Job Summary & Responsibilities:
• Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as: Private Wealth Management client web/Electronic Trading proprietary and consortium applications/Portal research and analytics
• Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
• Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
• Coordinate seamless client coverage between Asia, EMEA, and US teams
• Troubleshoot and escalate problems to technology groups and the business managers as required
• Follow-up on open issues and obtain resolutions
• Identify automation opportunities and facilitate inclusion in the application development work queue
• Project manage new business start-up initiatives
• Adhere to firm?s compliance and risk management procedures
• Perform statistical analysis and business reporting for marketing and sales teams

Basic Qualifications

– Broad financial industry knowledge and experience required
– Basic knowledge of internet based applications including Windows, Google, and iOS platforms
– Basic knowledge of internet networks, firewall, security settings, and B2B connectivity
– Ability to react quickly to client needs
– Ability to multitask in a fast paced environment and perform team responsibilities under pressure
– Strong communication and interpersonal skills
– Strong client service orientation

Preferred Qualifications

– Problem solving skills
– Strong writing skills
– Ability to work well with a global team
– Project management skills
– Attention to detail
– Quick learner

Excellence Corporate Consulting is an equal opportunity employer. © The Excellence Corporate Consulting, Inc., 2017. All rights reserved.